Anonymous, New York
August 12, 2021
Absolutely abysmal. Worst insurance provider.
Every time I submitted a claim they always say the receipt is not thourough enough! Do I as a customer control how the vet clinics issue their receipts?
Healthy paws refused to process my claims every time based on bogus claims the receipts are not to their personal standard.
The insurance also has a policy of not covering any checkups or any visits to the vet due to owners concerns. Your dog or cat literally needs to be dying with a myriad tests like xrays, bloodtests, surgery etc for the insurance to cover. If you visited a vet and just had a basic exam, thats not covered!
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Allyson Pellham, Nevada
July 7, 2020
I’m reading some of the negative reviews on here. I don't know what they’re talking about because I haven’t experienced anything of the sort. They’re really clear about things like pre-existing conditions and what will not be covered. Even when I felt the claims process took longer than it should, I called them and explained the situation. Now I have a $100 deductible, and they cover 90% of the bill's cost. I have been a pet owner all my life, and I was with many different insurers, and I can tell you that Healthy Paws gives you the most coverage for your money. If you don't believe me, try searching around for a policy similar to what I said above. You’ll not find anything better.
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Kent Robinson, Delaware
June 16, 2020
This month Healthy Paws told me that they are hiking up my rate by 36%. This would mean that I am paying more than double what I was paying when I first started out with Healthy Paws. This is not fair because I will not be able to find more affordable coverage for my dog since he has a pre-existing condition. They promised to provide me with documentation showing a steady increase in more expensive claims, but ultimately, they never sent anything over. I feel disappointed and will have to change providers.
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Nicole Williams, NE
May 26, 2020
I would like to give a major shout out to Healthy Paws! What in the world would I do without you? That day was one of the worst days of my life, and if it wasn’t for Healthy Paws, I would’ve been up a creek without a paddle. Last year, my six-year-old dog, Polly, was diagnosed with IVDD, and she needed to get a lot of tests done. It was heartbreaking to see, but after we did everything we could to save her, she passed away. I cannot tell you how hard it was for me to see this, but I didn’t have to worry about the bills. Not too long ago, I bought another dog so that my dachshund/terrier wouldn’t be so lonely. I feel that the people at Healthy Paws genuinely care about you and your dog, and it’s always good to have people like that by your side.
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Monique Pool, South Dakota
May 12, 2020
I have been a Healthy Paws customer for about six years now. My deductible is $500 and hasn’t submitted any claims at all in the time I have been with Healthy Paws. Recently I submitted my first claim, which was for about $650 dollars. They paid their share and reimbursed me $150. However, not too long after that, they called me and said that my rate would go up by 40%. WHAT? My rate was going up as it is. I started out paying $35, and now I pay $52. Now they want $71. This is really bad for me because I plan on retiring soon, and I will not be able to afford it. I still need insurance for my dog, but I’m thinking about just opening up a savings account instead.
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John Perez, South Dakota
April 29, 2020
Healthy Paws is the best thing I have purchased for my four cats. To tell the truth, having four cats is really costly. Without a pet insurance policy, I would not be able to afford the best veterinary care for my four-legged friends. I have a nine-year-old Colorpoint British Shorthair who is already having back problems. Healthy Paws saved me from costly vet bills and expensive medications. I have had absolutely no issues with claims. The claim processing is high-speed; you simply need to upload your receipt to their phone app and wait about 7-10 business days when your application is processed. I cannot recommend Healthy Paws enough. They are GREAT!!!!
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Laura Davis, Utah
April 24, 2020
I’m so happy that I had purchased pet insurance with Healthy Paws. My dog has sadly acquired several health problems. I’m happy while I take care of her, and I don’t have to think about the financial factor. The support team was very patient and honest. They respond to my claims quite fast and have always been rational. I have recommended Healthy Paws to some of my friends. I hope everything will be Okay.
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Mike Baker, Alabama
April 21, 2020
I bought a health insurance policy for my cat when he was 3 years old. I was extremely skeptical when I was searching for the best insurance company for my fluffy friend. I thought they were all not reliable and just scammers. I chose Healthy Paws cause I found a lot of good reviews and tried to believe them. Thank God, I was not wrong. My cat, Lucky, had a large tumor that required a splenectomy and lots of costly tests three months ago. Thankfully we caught and removed cancer before it could spread. The bills totaled around $8,000 between checkups, surgery, ultrasounds, x-rays, and medicine. Healthy Paws paid my claims without issue and paid them very rapidly. Healthy Paws company became our salvation!! I highly recommend to all my friends. Thank you, Healthy Paws. You are awesome!!
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Kate Wright, Florida
April 15, 2020
There were problems with working with Healthy Paws. I have a two-year-old Boxer. He is young and active. He doesn’t have any health problems. I started with Healthy Paws 10 months ago. 2 days ago, they just notified me the annual fee would be going up 30%. I called them and asked why. They just said all the prices were going up. I will cancel my agreement with them!! A good company shouldn’t do this with its customers!!!
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David Young, Texas
April 6, 2020
Any time my almost 10-year-old, very active labrador retriever needed Healthy Paws, they have provided excellent customer support. They bill immediately and do not fail to cover what they told they are going to cover. Healthy Paws, thanks for your REALLY helpful and patient service. My fluffy Buck is pleased to have an insurance policy and be treated every time he needs to. I highly recommend you to all my friends!!
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Kurt Cannon, Idaho
January 11, 2020
My dog Copper, recently underwent a serious procedure. I don’t want to get into all of the details,
but it was really hard for him and for us as well. I would like to take this moment to express my
appreciation for the way Healthy Paws took care of my claims. Everything was done quickly and
efficiently, which saved us a lot of hassle at such a difficult time. Now Copper is back home and
better than ever. I feel lucky to have the opportunity to keep him going strong.
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Bjorn Holland, South Carolina
January 2, 2020
I would like to express my gratitude to Healthy Paws and their staff for taking such good care of
my dog. I have a Mastiff who was in the hospital in the ICU with aspiration pneumonia and needed
an additional operation for GI perforation. I was willing to do anything for my dog, but I was
worried about how much the bill was going to be. He had something similar in the past, I was
worried that they would treat it as a preexisting condition and not pay for it. Imagine my relief
when they covered the complete cost of the hospital, nearly $30,000 and all of the follow-up
the care he needed. Two days after I submitted my claim, they called me and said that they would
cover the cost. I felt like they really care for me and that I was in good hands with them. I highly
recommend them to everybody.
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Grace Peterson, Georgia
November 10, 2019
My kitten broke one of her legs, and because it happened during the nighttime (she is quite active when the night comes and sleeps during the day), I had to take her for an emergency appointment. The vet did several tests, X-rays, and a cast was positioned. Still, the next day the vet decided that the best thing for our cat’s recovery was leg surgery. All my requests were dealt with quite fast, and Healthy Paws reimbursed me in less than two weeks – up to 90% of all costs were covered!
I really enjoyed being contacted by the rep for a follow-up after the surgery, as he asked about how my cat was doing. This is the best pet insurance service ever!
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Aaliyah Wilson, Indiana
November 9, 2019
I am grateful I chose Healthy Paws to cover us. My dachshund had several health problems during the past years, and I never had to worry about the impressive vet bills costs. I am stress-free because I know Healthy Paws is there to help us. Their staff is friendly and provides all the additional info you might need. And what I love most about Healthy Paws is that the reps take the time to contact you to ask how your pet is doing!!
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Arianna, Florida
November 8, 2019
I wasn’t sure at first I needed insurance for my dog, but I opted for one of the plans from Healthy Paws just in case. And this was the best decision I ever made! My dog tore one of his ligaments, which led to surgery, post-op care and expensive treatments. This company reimbursed me 90% of the costs, and my dog recovered faster than I expected. And a big plus of Healthy Paws is that they offer you reimbursement in less than a week!
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Angelina, Arizona
November 8, 2019
So, here is me with my puppy, whom you might expect to be extremely healthy. But to my complete horror, he developed a problem with one of his legs, which resulted in expensive surgery. The vet told me we could wait on the surgery, but the pain would most likely become unbearable for my little one. Being insured by Healthy Paws helped me deal with my puppy’s condition, as they covered almost all the surgery costs and even reimbursed me for the post-op care!! I was so stressed during the surgery, but Healthy Paws provided the peace of mind I needed. I recommend this service to everyone who wants to have access to the best care for their pets! Thank you, Healthy Paws!
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Mary, Alaska
November 3, 2019
Fast service! I have an adventurous cat, so going to the vet is somehow part of our daily routine. Healthy Paws is there for us and accepts almost all our claims. I saved a lot of money thanks to them! And it is simple to receive the benefits of their service! The reps are friendly and well-trained, which makes everything go as smoothly as possible.
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Brianna, New Jersey
October 28, 2019
One of my cats suddenly got her back legs paralyzed, and we took her to the animal hospital in the area. The vet told us it was a neurological issue that could be treated with back surgery. So, before I listed my cat for surgery, I asked Healthy Paws if they could help us with this (I was prepared to go and get a bank loan, as I truly believed this wasn’t covered). The rep explained how the claim works, and I ultimately received reimbursement for both the surgery and post-op care. And they even contacted me to see how my furry baby was doing! You are amazing, Healthy Paws
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Caroline Torres, California
October 21, 2019
Healthy Paws is amazing. My dog had emergency surgery, and I contacted them for additional info in regards to how to deal with a claim. The rep was friendly and helpful and guided me through all the steps needed to receive my reimbursement as fast as possible. It was a stress-free experience, and this company helped me concentrate on my pet’s needs rather than on the costly procedures.
I highly encourage you to give Healthy Paws a try, as they are pet lovers and even send you follow-up emails. I am their loyal customers, and extremely grateful for what they’ve done for me.
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A. Morris, Colorado
October 19, 2019
Healthy Paws did wonders for my Labrador!! If it weren’t for this health insurance policy, I can tell you with certainty I wouldn’t have been able to care for my dog. He was admitted at the veterinary clinic, and the vet kept him under observation for more than seven days. The cost of hospitalization alone exceeded $15,000!! Healthy Paws understood my distress and managed to accept and reimburse my claim as fast as possible. They didn’t look for reasons not to do so! Their reps were caring and knowledgeable, which is why I encourage everyone that owns a pet to get insurance with them!
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